Last Updated: 19th Dec 2025

Welcome to AV IT Concepts. By accessing our website, requesting our services, or engaging with us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. About Us

AV IT Concepts provides security solutions, IT infrastructure, networking, audio visual systems, smart home and office automation, consultation, installation, and support services.

2. Acceptance of Terms

By using our website or services, you confirm that you:

• Have read and understood these Terms and Conditions

• Agree to comply with them

• Accept that they may be updated from time to time

If you do not agree, please do not use our services.

3. Scope of Services

AV IT Concepts provides services including but not limited to:

• Surveillance and security systems

• IT infrastructure and networking

• Audio visual and conference solutions

• Smart home and office automation

• Consultation, installation, maintenance, and support

The exact scope of work will be defined in a quotation, proposal, or service agreement.

4. Quotations and Pricing

• All quotations are based on the scope discussed during consultation or site assessment

• Prices may change if project requirements change

• Quotations are valid for a limited period unless otherwise stated

• Any additional work requested will be charged separately

5. Payments

• Payment terms will be specified in the quotation or invoice

• Deposits may be required before work begins

• Final payment is due upon completion unless otherwise agreed

• Late payments may result in service delays or suspension

6. Installation and Access

• Clients must provide safe and reasonable access to premises

• Any delays caused by lack of access or site readiness may affect timelines

• AV IT Concepts is not responsible for delays caused by third parties

7. Equipment and Ownership

• All equipment remains the property of AV IT Concepts until full payment is received

• Equipment warranties are subject to manufacturer terms

• Misuse, unauthorized modifications, or improper handling may void warranties

8. Warranties and Support

• We provide workmanship assurance on installations

• Manufacturer warranties apply to supplied equipment

• Support and maintenance services may require a separate agreement

9. Limitation of Liability

AV IT Concepts shall not be held liable for:

• Indirect or consequential losses

• Loss of data, revenue, or business interruption

• Failures caused by third-party equipment, power issues, or internet service providers

Our liability is limited to the value of the services provided.

10. Client Responsibilities

Clients are responsible for:

• Providing accurate information

• Ensuring legal compliance for installed systems

• Protecting login credentials and system access

11. Intellectual Property

All website content, logos, text, and materials are the property of AV IT Concepts and may not be copied or used without written permission.

12. Privacy

We respect your privacy. Any personal information collected is used solely for:

• Service delivery

• Communication

• Support purposes

We do not sell or share personal data with unauthorized third parties.

13. Termination of Services

AV IT Concepts reserves the right to suspend or terminate services if:

• Payment terms are violated

• Services are misused

• There is a breach of these Terms and Conditions

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction.

15. Changes to Terms

AV IT Concepts may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

16. Contact Information

For questions regarding these Terms and Conditions, please contact:

AV IT Concepts
📞 Phone: +254 118397858
📧 Email: info@avitconcepts.co.ke